Please read our Appointment Policy and Service Agreement
SERVICE AGREEMENT
1. MEMBERSHIP TERM
a) There is no required minimum commitment for membership, except by condition of a special offer, if applicable.
b) Memberships are ongoing and perpetual until terminated.
2. TAKING LEAVE
You can “pause” your membership where you wish to take a leave of absence for 2 or more consecutive weeks. If you wish to take a leave of absence, you are required to submit the Notice of Leave form with 5 business days notice.
If this form is received, The Guitar Gym will:
a) delete scheduled fee payments equalling the number of weeks of leave taken such that make-up lessons do not accrue; and
b) hold the your weekly appointment reservation where the leave period is not greater than 4 weeks.
Please note:
c) If you take leave, we guarantee we will hold your appointment time slot for a maximum of 4 weeks, on up to two occasions per 12 month period.
d) Although we always endeavour to hold your preferred appointment time slot, in cases of prolonged or frequent leave, it may not always be possible.
e) You cannot attend appointments (including using make-up lessons), while on leave.
f) Individual appointments that cannot be attended must be rescheduled; ie. leave cannot be taken for individual or non-consecutive weeks.
3. FEES
a) Fees are payable only via our direct debit billing system.
b) Fees are non refundable, except in the case of appointment reservations falling on studio closure dates.
c) Fees are subject to change. A minimum of one month notice will be provided to members prior to fee changes. (Fees are generally increased annually in line with increasing operation costs).
d) If you have a declined payment it will reprocess after three business days if we haven’t been contacted by you. If payment fails to clear after two retry attempts, no further appointments will be granted until payment is resolved and fees owing are paid.
4. TERMINATION
a) You may terminate your membership by submitting the Membership Termination Request form with a minimum of 2 weeks notice.
b) Any remaining make-up lessons at the time of membership termination will expire 3 months after the membership end date.
c) Time slots are not held beyond the membership end date. Former members wishing to use make up lessons must book them individually via the online scheduler.
d) Make-up lessons are non-refundable. You are paying for a program subscription which includes your lesson program development and a weekly, exclusive appointment reservation, not on a “per lesson” basis.
e) You agree to pay for any fees that may be owing at the time of your membership termination.
f) If you terminate your membership we cannot guarantee the same appointment time or program place will be available to you in the future.
g) The Guitar Gym reserves the right to terminate your membership if your attendance rate falls below 80%, excluding business closure periods.
h) Your membership may be terminated by The Guitar Gym if we wish to discontinue offering service to you for any reason.
5. GENERAL
a) The Guitar Gym reserves the unrestricted right to copy, publish and use media taken from The Guitar Gym related events for promotional and commercial purposes.
b) This “Service Agreement” incorporates the “Appointment Policy.“
c) Reference to “You” in this agreement includes the parents or guardians of under-aged members.
d) The Guitar Gym may amend this Service Agreement from time to time.
APPOINTMENT POLICY
- Single appointments cannot be completely cancelled, they must be rescheduled or rebooked in future as “make-up lessons.” Cancelling an appointment does not effect your fee schedule.
- To reschedule an appointment, please use the Online Scheduler. Using the Online Scheduler has the benefit of allowing you a shorter notice period if you cannot attend an appointment. (Currently under trial at 8 hours notice, ONLY if using the online scheduler) If a suitable time is not available immediately, the appointment is simply filed as a “make-up lesson” which you can book at a later date.
- If calling or emailing the office (not using the online scheduler), the deadline for notice if you cannot make an appointment is by 5pm on the day prior to the appointment.
- Any communication directly to your coach does not constitute notice of any kind. Coaching staff have no responsibilities regarding appointment management.
- Unfortunately we cannot make exceptions whereby late notice for non attendance is accepted, regardless of the reason.
- You can use your make-up lessons to book workshops. A make-up lesson for a 30 minute private appointment is equivalent to a workshop fee.
- Where necessary due to staff illness or absence, another staff member may conduct your appointment. Wherever possible, we will endeavour to give you advance notice in this case, however in the case of emergencies we may not have time to contact you.
- You may reschedule an appointment that is scheduled with another staff member, however this is subject to the same terms above (items 1 to 3).
- In the event of The Guitar Gym needing to reschedule your lesson due to staff unavailability, refunds will be issued if the lesson cannot be rescheduled after reasonable attempt.
If you have any questions after reading please refer to the Member FAQs page.
Please read our Appointment Policy and Service Agreement
SERVICE AGREEMENT
1. MEMBERSHIP TERM
a) There is no required minimum commitment for membership, except by condition of a special offer, if applicable.
b) Memberships are ongoing and perpetual until terminated.
2. TAKING LEAVE
You can “pause” your membership where you wish to take a leave of absence for 2 or more consecutive weeks. If you wish to take a leave of absence, you are required to submit the Notice of Leave form with 5 business days notice.
If this form is received, The Guitar Gym will:
a) delete scheduled fee payments equalling the number of weeks of leave taken such that make-up lessons do not accrue; and
b) hold the your weekly appointment reservation where the leave period is not greater than 4 weeks.
Please note:
c) If you take leave, we guarantee we will hold your appointment time slot for a maximum of 4 weeks, on up to two occasions per 12 month period.
d) Although we always endeavour to hold your preferred appointment time slot, in cases of prolonged or frequent leave, it may not always be possible.
e) You cannot attend appointments (including using make-up lessons), while on leave.
f) Individual appointments that cannot be attended must be rescheduled; ie. leave cannot be taken for individual or non-consecutive weeks.
3. FEES
a) Fees are payable only via our direct debit billing system.
b) Fees are non refundable, except in the case of appointment reservations falling on studio closure dates.
c) Fees are subject to change. A minimum of one month notice will be provided to members prior to fee changes. (Fees are generally increased annually in line with increasing operation costs).
d) If you have a declined payment it will reprocess after three business days if we haven’t been contacted by you. If payment fails to clear after two retry attempts, no further appointments will be granted until payment is resolved and fees owing are paid.
4. TERMINATION
a) You may terminate your membership by submitting the Membership Termination Request form with a minimum of 2 weeks notice.
b) Any remaining make-up lessons at the time of membership termination will expire 3 months after the membership end date.
c) Time slots are not held beyond the membership end date. Former members wishing to use make up lessons must book them individually via the online scheduler.
d) Make-up lessons are non-refundable. You are paying for a program subscription which includes your lesson program development and a weekly, exclusive appointment reservation, not on a “per lesson” basis.
e) You agree to pay for any fees that may be owing at the time of your membership termination.
f) If you terminate your membership we cannot guarantee the same appointment time or program place will be available to you in the future.
g) The Guitar Gym reserves the right to terminate your membership if your attendance rate falls below 80%, excluding business closure periods.
h) Your membership may be terminated by The Guitar Gym if we wish to discontinue offering service to you for any reason.
5. GENERAL
a) The Guitar Gym reserves the unrestricted right to copy, publish and use media taken from The Guitar Gym related events for promotional and commercial purposes.
b) This “Service Agreement” incorporates the “Appointment Policy.“
c) Reference to “You” in this agreement includes the parents or guardians of under-aged members.
d) The Guitar Gym may amend this Service Agreement from time to time.
APPOINTMENT POLICY
- Single appointments cannot be completely cancelled, they must be rescheduled or rebooked in future as “make-up lessons.” Cancelling an appointment does not effect your fee schedule.
- To reschedule an appointment, please use the Online Scheduler. Using the Online Scheduler has the benefit of allowing you a shorter notice period if you cannot attend an appointment. (Currently under trial at 8 hours notice, ONLY if using the online scheduler) If a suitable time is not available immediately, the appointment is simply filed as a “make-up lesson” which you can book at a later date.
- If calling or emailing the office (not using the online scheduler), the deadline for notice if you cannot make an appointment is by 5pm on the day prior to the appointment.
- Any communication directly to your coach does not constitute notice of any kind. Coaching staff have no responsibilities regarding appointment management.
- Unfortunately we cannot make exceptions whereby late notice for non attendance is accepted, regardless of the reason.
- You can use your make-up lessons to book workshops. A make-up lesson for a 30 minute private appointment is equivalent to a workshop fee.
- Where necessary due to staff illness or absence, another staff member may conduct your appointment. Wherever possible, we will endeavour to give you advance notice in this case, however in the case of emergencies we may not have time to contact you.
- You may reschedule an appointment that is scheduled with another staff member, however this is subject to the same terms above (items 1 to 3).
- In the event of The Guitar Gym needing to reschedule your lesson due to staff unavailability, refunds will be issued if the lesson cannot be rescheduled after reasonable attempt.
If you have any questions after reading please refer to the Member FAQs page.