I don’t like direct debit, can I pay in cash or for a block of lessons?
No. Direct debit has proven to be the only payment method that is cost effective and reliable enough for us to use. We do not see or store your financial information. You can cancel your membership anytime with just 14 days notice. If you have an absolute aversion to direct debit then we can offer a 12 month upfront membership which includes 50 lesson appointments to be used within the 12 month period and for which leave does not apply.
Can I have a lesson every now and again?
No. Casual lessons are not effective, and we don’t charge per lesson anyway. A lot of planning and effort needs to go into your program, regardless of how frequently you attend.
Can I have lessons fortnightly?
Unfortunately we cannot offer fortnightly lessons as they aren’t feasible. Not withstanding this, we don’t recommend them due to diminished effectiveness.
What happens if I can’t make my appointment?
You can manage your appointments conveniently online using our Online Scheduler. Alternatively, submit the “Reschedule A Lesson” form by 5pm on the day prior to the appointment you cannot attend and the appointment will be rescheduled.
I’m going away on holidays for a few weeks…
If you wish to pause your membership, this can be done for a period of 2 or more consecutive weeks. Submit Notice Of Leave from the Member Zone and fees will not be payable for the leave period. Of course, you can reschedule the lessons instead before/after you go away.
What if I want to cancel altogether?
Submit the Membership Termination Request form with 14 days notice. Note that prepaid periods and make-up lessons are not refunded and you are encouraged to attend your remaining appointments.
I don’t like direct debit, can I pay in cash or for a block of lessons?
No. Direct debit has proven to be the only payment method that is cost effective and reliable enough for us to use. We do not see or store your financial information. You can cancel your membership anytime with just 14 days notice. If you have an absolute aversion to direct debit then we can offer a 12 month upfront membership which includes 50 lesson appointments to be used within the 12 month period and for which leave does not apply.
Can I have a lesson every now and again?
No. Casual lessons are not effective, and we don’t charge per lesson anyway. A lot of planning and effort needs to go into your program, regardless of how frequently you attend.
Can I have lessons fortnightly?
Unfortunately we cannot offer fortnightly lessons as they aren’t feasible. Not withstanding this, we don’t recommend them due to diminished effectiveness.
What happens if I can’t make my appointment?
You can manage your appointments conveniently online using our Online Scheduler. Alternatively, submit the “Reschedule A Lesson” form by 5pm on the day prior to the appointment you cannot attend and the appointment will be rescheduled.
I’m going away on holidays for a few weeks…
If you wish to pause your membership, this can be done for a period of 2 or more consecutive weeks. Submit Notice Of Leave from the Member Zone and fees will not be payable for the leave period. Of course, you can reschedule the lessons instead before/after you go away.
What if I want to cancel altogether?
Submit the Membership Termination Request form with 14 days notice. Note that prepaid periods and make-up lessons are not refunded and you are encouraged to attend your remaining appointments.